This was possibly the worst run hotel I have ever stayed at. Not to mention that even though it was a brand new hotel it looked like it was outfitted with an old hotels furniture, TV and phone system. A few of us were hassled about not having put a credit card down to cover room incidentals. Room service, the phone, etc. When we check in the PM always puts a credit card down to cover the incidentals. We then individually pay them on check out. This place apparently didn't get it. Even after I yelled at someone they still did not get it.
This was in Reading, England. I do not recommend visiting Reading, but if you do, do not stay here. Stay at the Holiday Inn Express next to the festival site.